SlidThru

Support

Something not working, or something you need us to look at? Write to us. A person reads it.

Reporting somebody

If somebody is behaving badly, you do not have to email us first. In the app, open the profile, plan, event or message in question and choose Report. You can also block anybody from their profile, which removes you from each other's app entirely: you stop seeing each other's plans, you cannot message one another, and any friendship between you is ended.

Reports go straight to us and we act on them. If something is urgent or somebody is at risk, email help@slidthru.com and say so in the subject line.

Deleting your account

You can delete your account from inside the app: Profile → the menu button → Settings → Delete my account. It removes your profile, your plans, your photos, your messages and your friendships. It is immediate and it cannot be undone.

If you cannot get into the app to do it, email us from the address on the account and we will do it for you.

Getting your data

You can ask us for a copy of everything we hold about you, ask us to correct it, or object to how we use it. Email help@slidthru.com. The full detail is in the privacy policy.

Common questions

• My friend cannot see my plan. Plans are only visible between accepted friends, and a plan addressed to a circle or to specific people is narrower still. Check you are friends, and check who the plan was addressed to.
• Somebody replied to my link but I cannot see them. People without the app reply as guests. Their answer shows on the plan, but they have no profile to open.
• I am not getting notifications. Check Settings inside the app, and then your phone's own notification settings for SlidThru.
• Splitting a bill. SlidThru never touches money. It keeps track of who owes what and sends you to your own banking app to pay; nothing is charged through us.